top of page

Privacy Policy

​

Refined by Kelsey 


Last updated: 13/11/2025

 

This Privacy Policy explains how Refined by Kelsey (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or use our services. We operate as an independent business renting a chair within Ellie Extensions. 

Please read this Privacy Policy carefully. 

 

1. Who We Are 

We are an independent beauty service provider operating from a rented chair at: 

Ellie Extensions 
99 Bishopsworth Road, 

Bedminster 

BS13 7JR 

We run our own website and manage our own bookings, payments, and communications. Ellie Extensions does not control your personal data unless legally required for safety or compliance. 

If you have questions about this Privacy Policy, you can contact us at: 

Email: info@refinedbykelsey.co.uk 
Phone: 07440 590898 

 

2. Information We Collect 

We may collect the following information when you visit our website, book an appointment, or communicate with us: 

Personal Information 

  • Name 

  • Email address 

  • Phone number 

  • Appointment details 

  • Payment information (processed securely through third-party payment providers; we do not store full card details) 

Technical Information 

  • IP address 

  • Browser type and version 

  • Device information 

  • Pages visited and interactions on the website 
    (This may be collected via cookies or analytics tools.) 

Optional Information 

  • Photos you choose to share 

  • Treatment notes or preferences 

  • Consent for marketing communications 

 

3. How We Use Your Information 

We use your information to: 

  • Manage, schedule, and confirm appointments 

  • Provide beauty services 

  • Process payments 

  • Respond to enquiries 

  • Improve our website and services 

  • Send updates or marketing emails (only if you opt-in) 

 

4. Legal Basis for Processing (UK GDPR) 

We process your personal data under the following lawful bases: 

  • Contract – to provide the services you book 

  • Consent – for marketing communications or optional information 

  • Legitimate interests – improving our website, preventing fraud 

  • Legal obligations – accounting, tax and health & safety requirements 

 

5. Sharing Your Information 

We only share your information when necessary, with: 

  • Wix Bookings – for appointment scheduling via our website 

  • Payment providers: 

  • Wix Payments 

  • Apple Pay 

  • Revolut 

  • Email or SMS providers used for confirmations or reminders 

  • Ellie Extensions, but only where required for safety, emergencies, or legal compliance 

  • Professional advisers (such as accountants) where relevant 

  • Legal authorities if required by law 

We do not sell your personal data to third parties. 

 

6. Cookies and Website Tracking 

Our website (hosted via Wix) may use cookies or analytics tools to: 

  • Improve performance 

  • Understand visitor behaviour 

  • Remember user preferences 

You can disable cookies via your browser settings. 

 

7. Data Retention 

We retain personal data only as long as necessary to: 

  • Provide services 

  • Fulfil legal and tax obligations 

  • Resolve disputes 

Typically, financial records must be kept for 6 years under UK law. 

 

8. Your Rights Under UK GDPR 

You have the right to: 

  • Access your personal information 

  • Correct inaccurate data 

  • Request deletion of your data (where legally permissible) 

  • Withdraw consent at any time 

  • Restrict or object to processing 

  • Request a copy of your data 

To exercise any of these rights, contact us at: info@refinedbykelsey.co.uk 

 

9. Protecting Your Information 

We take appropriate technical and organisational measures to protect your personal data, including secure storage, encrypted payment processing (via third-party providers), and limited access controls. 

 

10. Links to Other Websites 

Our website may link to external sites (e.g., booking or payment pages, social media). We are not responsible for the privacy practices of those sites. Please review their privacy policies when visiting them. 

 

11. Changes to This Privacy Policy 

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the “Last updated” date. 

 

12. Contact Us 

Refined by Kelsey 
Email: info@refinedbykelsey.co.uk 
Phone: 07440 590898

bottom of page